1. Introduction
Welcome to Novaex. This Privacy Policy explains how Novaex ("we," "us," or "our") collects, uses, shares, and protects information in relation to our website and the services we provide (collectively, the "Services"). We are committed to protecting your privacy and handling your data in an open and transparent manner.
This policy applies to information we collect:
- On this Site.
- In email, text, and other electronic messages between you and this Site.
- When you interact with our advertising on third-party websites if those applications or advertising include links to this policy.
- Through the use of our software platform by our clients.
2. Information We Collect
We collect several types of information from and about users of our Services:
a) Personal Data You Provide to Us:
- Contact Information: When you request a demo, contact us, or subscribe to our newsletter, we may collect your name, email address, phone number, job title, and company name.
- Account Information: For our clients using the Novaex platform, we collect user credentials such as usernames and passwords.
- Communications: If you contact us directly, we may receive additional information about you such as the contents of your message and any other information you may choose to provide.
b) Information We Collect Automatically:
- Usage Data: When you access the Site, we may automatically collect certain information about your device and usage, including your IP address, operating system, browser type, referring URLs, pages viewed, and the dates/times of your visits.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
c) Client Data (Platform):
Our clients may upload or input data into our platform related to their business operations, which may include trading data, positions, and contact information for their own counterparties. Novaex processes this data as a "Data Processor" on behalf of our clients, who are the "Data Controllers." Our use of this Client Data is governed by the Master Service Agreement with each client.
3. How We Use Your Information
We use the information we collect for various purposes:
- To provide, operate, and maintain our Services.
- To improve, personalize, and expand our Services.
- To understand and analyze how you use our Services.
- To develop new products, services, features, and functionality.
- To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes.
- To process your transactions and manage your account.
- To find and prevent fraud and to ensure the security of our Site and Services.
- For compliance purposes, including enforcing our Terms of Service, or other legal rights.
4. How We Share Your Information
We do not sell your personal data. We may share your information in the following situations:
- With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as hosting, data analytics, marketing, and customer support. These service providers are contractually obligated to protect your data.
- For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access, update, or delete the information we have on you.
- The right of rectification.
- The right to object to our processing of your personal data.
- The right of restriction.
- The right to data portability.
- The right to withdraw consent at any time.
To exercise these rights, please contact us at privacy@novaex.ai.
6. Data Security
We use a combination of technical, administrative, and physical security measures to protect your information from loss, misuse, and unauthorized access or disclosure. However, no electronic transmission or digital storage is 100% secure, so we cannot guarantee its absolute security.
7. International Data Transfers
Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: privacy@novaex.ai.