Terms of Service

Effective Date: September 17, 2025

Please read these Terms of Service carefully before using our website and services.

1. Acceptance of Terms

By accessing or using our Site and Services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of the terms, then you may not access the Service. For our paying customers, the use of the Novaex platform is also governed by a Master Service Agreement ("MSA"). In case of any conflict between these Terms and the MSA, the MSA will prevail.

2. Description of Service

Novaex provides an integrated intelligence platform for commodity-intensive enterprises, including data analytics, position management, and risk management tools (the "Service"). The features and services available to you may vary depending on your subscription plan.

3. User Accounts and Responsibilities

To access certain features of the Service, you may be required to create an account. You are responsible for:

  • Maintaining the confidentiality of your account password.
  • All activities that occur under your account.
  • Providing accurate and current information.
  • Promptly notifying us of any unauthorized use of your account.

4. Acceptable Use Policy

You agree not to use the Service for any unlawful purpose or to:

  • Upload or transmit any data that is unlawful, harmful, or infringes on any third-party rights.
  • Attempt to gain unauthorized access to our systems or engage in any activity that disrupts, diminishes the quality of, or interferes with the performance of, the Service.
  • Reverse engineer, decompile, or otherwise attempt to discover the source code of the platform.
  • Use any automated system, including "robots" or "spiders," to access the Service in a manner that sends more request messages to the servers than a human can reasonably produce in the same period.

5. Intellectual Property

The Site and its original content, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design thereof) are owned by Novaex, its licensors, or other providers of such material and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes as set forth in your MSA.

6. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NOVAEX MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION, CONTENT, OR MATERIALS INCLUDED THEREIN.

TO THE FULLEST EXTENT PERMISSIBLE BY LAW, NOVAEX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NOVAEX WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

THE INFORMATION AND DATA PROVIDED BY THE SERVICE ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE FINANCIAL OR TRADING ADVICE. YOU ARE SOLELY RESPONSIBLE FOR ANY TRADING OR FINANCIAL DECISIONS YOU MAKE.

7. Indemnification

You agree to indemnify, defend, and hold harmless Novaex and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Mumbai, India, without regard to its conflict of law provisions. Any legal suit, action, or proceeding arising out of or related to these Terms or the Services shall be instituted exclusively in the federal or state courts located in Mumbai, India.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any material changes by posting the new Terms on the Site.

10. Contact Us

If you have any questions about these Terms, please contact us at: legal@novaex.ai.